Shipping policy

Last updated: May 27, 2026

Effective for all orders placed worldwide on tajstylo.com

 

       At TajStylo, we are committed to delivering your fashion pieces safely, efficiently, and affordably — wherever you are in the world. We partner with trusted global shipping carriers to ensure your order reaches you in perfect condition and within the estimated timeframe.

Please read our Shipping Policy carefully before placing your order. By completing a purchase on tajstylo.com, you agree to the terms outlined below.

1.  Order Processing Time

Once your order is placed and payment is successfully confirmed, our fulfilment team begins preparing your items immediately. Our standard order processing time is:

• Processing time: 24–48 hours on business days (Monday to Friday, AEST).

• Orders placed on weekends or Australian public holidays will be processed on the next available business day.

• During peak sale periods (e.g. Black Friday, Christmas, end-of-season sales), processing times may extend to 2–4 business days. We will notify you if your order is affected.

ℹ  Processing time is separate from shipping/transit time. Your estimated delivery date begins after your order has been dispatched.

2.  Shipping Methods & Carriers

We collaborate with reputable international shipping carriers to ensure the safe and timely delivery of your orders. The carrier assigned to your order is determined by:

• Your delivery destination and country.

• The size, weight, and value of your order.

• Carrier availability in your region.

 

Our current carrier partners include Australia Post, DHL, and other trusted regional logistics providers. We always select the most reliable and cost-effective option available for your location.

3.  Shipping Rates & Free Shipping

We believe in transparent and fair shipping costs for all our customers worldwide:

• Standard flat rate: $4.99 AUD for all orders under $50 AUD.

• Free shipping: Complimentary shipping on all orders over $50 AUD — worldwide, no coupon required.

• The free shipping threshold is calculated based on your order subtotal after any discounts are applied, and before taxes.

ℹ  Shipping costs are displayed at checkout before you confirm your order. The currency shown is Australian Dollars (AUD).

4.  Estimated Delivery Timeframes

Delivery times vary depending on your location. The following table provides estimated delivery timeframes from the date your order is dispatched (after processing):

 

Region / Destination	Standard Shipping	Estimated Delivery	Free Shipping Threshold
Australia	$4.99 AUD	5–8 business days	Orders over $50 AUD
New Zealand	$4.99 AUD	7–12 business days	Orders over $50 AUD
United States & Canada	$4.99 AUD	8–12 business days	Orders over $50 AUD
United Kingdom & Europe	$4.99 AUD	8–12 business days	Orders over $50 AUD
Asia Pacific	$4.99 AUD	8–12 business days	Orders over $50 AUD
Rest of World	$4.99 AUD	10–12 business days	Orders over $50 AUD

 

ℹ  Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control including customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

ℹ  Business days exclude weekends and public holidays in the origin and destination country.

5.  Order Tracking

We understand how important it is to know where your order is always. Here is how our tracking works:

• You will receive a shipping confirmation email with your tracking number within 24–48 hours of your order being dispatched.

• Use your tracking number on the carrier's website or via the tracking link provided in your email to monitor your shipment in real time.

• Please allow up to 48 hours after receiving your tracking number for the carrier's system to update with the latest shipment information.

• If you have not received a tracking email within 3 business days of placing your order, please check your spam/junk folder first, then contact our support team.

6.  Shipping Address Accuracy

To ensure successful delivery of your order, please take care when entering your shipping address at checkout:

• Double-check your full name, street address, suburb/city, state/province, postcode, and country before confirming your order.

• TajStylo is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

• If you realise you have entered an incorrect address, please contact us immediately at support@tajstylo.com or via WhatsApp. We will do our best to update your address before dispatch, but we cannot guarantee changes can be made once an order has been processed.

• If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

7.  Customs, Duties & Taxes (International Orders)

For customers outside of Australia, please be aware of the following:

• Import Duties & Taxes: International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country's customs authority. These charges are entirely the customer's responsibility and are not included in our product pricing or shipping fees.

• Customs Clearance: TajStylo has no control over customs processing times. Any delays caused by customs clearance are outside our responsibility and will not be grounds for a refund of shipping costs.

• Customs Declaration: We are required by law to accurately declare the contents and value of all international shipments on customs documentation. We are unable to mark packages as "gifts" or under-declare values.

• Refused Packages: If a package is refused at customs and returned to us, the customer will be responsible for the original shipping cost and any return shipping fees. A refund will be issued for the product cost only.

ℹ  We recommend checking your country's import regulations and duty thresholds before placing an order. Your local post office or customs authority can provide guidance on applicable fees.

8.  Lost, Damaged, or Delayed Packages

While we work with reliable carriers, occasionally packages may be delayed, lost, or arrive damaged. Here is what to do:

Delayed Packages:

• If your order has not arrived within the estimated delivery window, please first check your tracking information for updates.

• If there has been no tracking update for more than 5 business days, contact our support team and we will investigate with the carrier on your behalf.

Lost Packages:

• If your package is confirmed lost by the carrier, we will arrange a replacement shipment or issue a full refund — your choice.

• Lost package claims must be submitted within 30 days of the estimated delivery date.

Damaged Packages:

• If your order arrives visibly damaged, please take photos of the packaging and the item before opening the package fully.

• Contact our support team within 7 days of delivery with your order number, photos, and a description of the damage.

• We will arrange a replacement or refund as quickly as possible.

9.  Undeliverable Packages & Failed Delivery Attempts

In some cases, a package may be returned to us as undeliverable. This can happen when:

• The recipient was unavailable for multiple delivery attempts and did not collect the package from the local post office or depot.

• The address provided was incorrect or incomplete.

• The package was refused by the recipient.

• Import duties were unpaid and the package was returned by customs.

 

If your package is returned to us, we will notify you by email. You will have the option to arrange reshipment (additional shipping costs apply) or receive a refund for the product cost only. Original shipping fees are non-refundable.

10.  Order Cancellations & Modifications

We process orders quickly to ensure fast dispatch. If you need to cancel or modify your order:

• Contact us immediately at support@tajstylo.com or via WhatsApp with your order number.

• Cancellations or modifications requested within 12 hours of order placement will be accommodated where possible.

• Once an order has been dispatched, we are unable to cancel or modify it. In this case, please refer to our Return & Refund Policy.

11.  Changes to This Shipping Policy

TajStylo reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping partners, pricing, or operational procedures. The most current version will always be available at tajstylo.com/policies/shipping-policy. We encourage you to review this policy periodically.

12.  Contact Us

If you have any questions or concerns about your shipment or our Shipping Policy, our customer support team is ready to help. We aim to respond to all enquiries within 1–2 business days (Monday to Friday, AEST).

 

📧  Email:  support@tajstylo.com

💬  WhatsApp:  +61 494 639 799

 

Thank you for choosing TajStylo. We look forward to delivering your fashion pieces to your door, wherever you are in the world.