TajStylo Return & Refund Policy

Last updated: May 27, 2026

Effective for all orders placed worldwide on tajstylo.com

 

At TajStylo, your satisfaction is our priority. We ship worldwide and are committed to providing high-quality women's fashion and a seamless shopping experience for customers across the globe. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and options.

Please note that by placing an order on tajstylo.com, you agree to the terms outlined in this policy. This policy applies to all customers worldwide, and where applicable, your local consumer protection laws may provide you with additional rights.

1.  Return Window

We offer a 30-day return window from the date of confirmed delivery, regardless of your location worldwide. Returns or exchange requests submitted after 30 days from the delivery date will unfortunately not be accepted.

• The return period begins from the date your tracking information shows "Delivered".

• We recommend inspecting your order upon receipt and contacting us promptly if there are any issues.

• For international orders, please allow adequate time for return shipping when initiating a return near the end of the 30-day window.

2.  Eligibility Criteria

To qualify for a return or refund, your item must meet all of the following conditions:

• Unused & Undamaged: The item must be in its original, unused condition with no signs of wear, washing, alteration, or damage.

• Original Packaging: Items must be returned in their original packaging or equivalent protective packaging to prevent transit damage.

• Tags Intact: All original labels and tags must be attached and unremoved.

• Proof of Purchase: A valid order number or confirmation email is required.

 

Specific Product Eligibility:

Due to hygiene, health, or personalisation reasons, the following items are not eligible for return unless faulty or incorrectly described:

◦ Intimates, lingerie, and swimwear

◦ Pierced jewellery

◦ Personalised or custom-made items

◦ Items marked as Final Sale or Clearance

◦ Gift cards and downloadable products

3.  How to Initiate a Return

If you would like to return an item, please follow the steps below:

Step 1 — Contact Our Support Team

Within the 30-day return window, contact us via email or WhatsApp with the following details:

◦ Your full name and order number

◦ The item(s) you wish to return

◦ The reason for the return

◦ Clear photos of the item (required for damaged or defective claims)

Step 2 — Await Approval & Instructions

Once your return request is reviewed and approved, you will receive a Return Merchandise Authorisation (RMA) number along with detailed return instructions. Please do not send items back without an approved RMA number.

Step 3 — Package & Ship Your Return

Securely pack the item in its original or protective packaging. Clearly write your RMA number on the outside of the package. We strongly recommend using a trackable shipping service, as TajStylo is not responsible for items lost or damaged in return transit.

Step 4 — Return Shipping Costs

• Customers worldwide are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).

• For international returns, we recommend using your local postal service or a reliable courier to minimise shipping costs.

• In cases where TajStylo is at fault, we will reimburse reasonable return shipping costs or provide an alternative solution.

• We do not provide prepaid return labels for international orders at this time, unless the return is due to our error.

4.  Inspection & Refund Process

Upon receiving your returned item, our quality team will inspect it within 2–5 business days. You will be notified of the outcome by email.

• Approved Returns: A full refund for the item(s) will be processed to your original payment method. Please note that original shipping and handling charges are non-refundable.

• Processing Time: Refunds typically appear within 5–10 business days depending on your bank or payment provider. International refunds may take longer depending on your financial institution.

• Currency: Refunds will be processed in the original currency of the transaction. Any exchange rate differences are outside our control.

• Rejected Returns: If the returned item does not meet our eligibility criteria, we will notify you and arrange to have the item sent back to you at your cost.

5.  Exchanges

We currently process exchanges as a two-step process:

• Step 1: Initiate a return for the original item following the return process above.

• Step 2: Place a new order for the desired item on tajstylo.com.

This ensures the fastest turnaround and guarantees product availability for customers worldwide. If you need assistance selecting a replacement, our support team is happy to help.

6.  Damaged, Defective, or Incorrect Items

We sincerely apologise if you receive an item that is damaged, defective, or not what you ordered. Please contact us within 7 days of delivery with:

• Your order number and full name

• A clear description of the issue

• Photos or video clearly showing the damage, defect, or incorrect item

 

We will prioritise your case and offer one of the following resolutions:

◦ A full replacement shipped to you at no additional cost

◦ A full refund including return shipping costs

◦ Store credit at your discretion

7.  Non-Returnable Items

The following items cannot be returned or refunded under any circumstances (unless faulty or misrepresented):

• Gift cards

• Downloadable or digital products

• Items marked Final Sale or Clearance

• Personalised or custom-made items

• Swimwear, lingerie, and intimates for hygiene reasons

• Items that have been used, washed, altered, or damaged after delivery

8.  International Orders & Customs

For customers outside of Australia, please be aware of the following:

• Import Duties & Taxes: International customers may be subject to import duties, taxes, and customs fees imposed by their country's customs authority. These charges are the customer's responsibility and are not included in our product pricing or shipping charges.

• Customs Delays: TajStylo is not responsible for delays caused by customs processing in the destination country.

• Return Customs: When returning items internationally, please mark the package as "Returned Goods" to avoid additional customs charges. TajStylo is not responsible for any customs fees incurred on returned packages.

• Shipping Times: International delivery times vary by destination. Please refer to our Shipping Policy for estimated delivery timeframes by region.

9.  Your Consumer Rights

Our Return & Refund Policy is in addition to any rights you may have under your local consumer protection laws. We respect and comply with consumer protection legislation worldwide, including but not limited to:

• Australia: Australian Consumer Law (ACL) — You are entitled to a replacement, refund, or repair for major failures with products. For more information visit www.accc.gov.au.

• United Kingdom: Consumer Rights Act 2015 — You have the right to a full refund within 30 days if goods are faulty.

• European Union: EU Consumer Rights Directive — EU customers have a 14-day cooling-off period for online purchases.

• United States: Your rights may vary by state. Please contact us if you have questions about your specific rights.

• Other Regions: Please contact us if you have questions about your consumer rights in your country.

If your local consumer rights provide you with greater protections than our policy, those rights will take precedence.

10.  Changes to This Policy

TajStylo reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The most current version will always be available on our website at tajstylo.com/policies/refund-policy. Continued use of our Services following any changes constitutes your acceptance of the revised policy.

11.  Contact Us

Our customer support team is available to assist customers worldwide with any questions, return requests, or concerns. We aim to respond to all enquiries within 1–2 business days (Monday to Friday, AEST).

 

📧  Email:  support@tajstylo.com

💬  WhatsApp:  +61 494 639 799

 

We value every customer, no matter where you are in the world, and will do our best to ensure your TajStylo experience is a positive one.