Frequently Asked Questions

Everything you need to know about shopping with TajStylo

 

Can't find the answer you're looking for? Our friendly customer support team is available via email or WhatsApp and will be happy to help.

 

No, you do not need to create an account to shop with TajStylo. You are welcome to check out as a guest at any time. However, creating a free account comes with a number of benefits that make your shopping experience easier and more enjoyable:

• Express checkout — your details are saved for faster future purchases.

• Order history — easily view and track all your past and current orders in one place.

• Exclusive updates — be the first to hear about new arrivals, restocks, and special promotions.

• Easier returns — manage return requests directly from your account dashboard.

ℹ  Creating an account is free and only takes a minute. You can sign up at any point during or after checkout.

We process orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us within 12 hours of placing it via email or WhatsApp. We will do our best to accommodate your request before the order is dispatched. Unfortunately, once an order has been shipped, we are unable to make changes. In that case, please refer to our Return & Refund Policy.

Yes. As soon as your order is successfully placed, you will receive an automated order confirmation email containing your order number, itemised product details, shipping address, and estimated delivery timeframe. If you do not receive this email within a few minutes of ordering, please check your spam or junk folder. If it is still not there, contact our support team and we will resend it.

If you are interested in placing a large or wholesale order, please contact us directly at support@tajstylo.com or via WhatsApp before placing your order. Our team will be happy to discuss options and assist you with the process.

We accept a wide range of secure payment methods to make checkout as convenient as possible for our customers worldwide:

• Credit & Debit Cards — Visa, MasterCard, American Express (AMEX), and Discover.

• PayPal — for fast, secure checkout without entering your card details.

• Shop Pay — for an accelerated checkout experience.

• Apple Pay & Google Pay — for seamless mobile payments.

• Buy Now, Pay Later — options may be available depending on your region (e.g. Afterpay, Klarna).

ℹ  All payments are processed securely through Shopify's encrypted, PCI-compliant payment gateway. Your payment details are never stored on our servers.

Absolutely. tajstylo.com uses SSL (Secure Socket Layer) encryption technology to ensure that all data transmitted between your browser and our website is fully encrypted and protected. Our payment processing is handled by Shopify, one of the world's most trusted and secure e-commerce platforms. You can shop with complete confidence.

The price you see at checkout is the price you pay to TajStylo. However, please be aware that customers outside Australia may be subject to import duties, taxes, or customs fees charged by their local government. These charges are outside our control and are the responsibility of the customer. We recommend checking your country's import thresholds before placing an international order.

If your payment is declined, please try the following steps:

• Double-check that your card details (number, expiry date, CVV, and billing address) have been entered correctly.

• Ensure your card has sufficient funds or has not reached its credit limit.

• Check with your bank or card provider, as some institutions flag international online transactions for security purposes.

• Try an alternative payment method such as PayPal.

• If the issue persists, contact our support team and we will assist you in completing your order.

TajStylo partners with a network of trusted factories and fulfilment centres located in various regions to bring you the most diverse and high-quality selection of women's fashion. As a result, if you order multiple items in a single order, it is possible that they may be dispatched from different locations and arrive in separate parcels at slightly different times.

ℹ  If you receive a partial delivery, please do not be concerned — your remaining items are on their way. You can track each parcel separately using the tracking numbers provided in your shipping confirmation email.

Once your order has been processed and dispatched (typically within 24–48 hours), estimated delivery times are as follows:

• Australia: 5–8 business days

• New Zealand: 7–12 business days

• United States & Canada: 8–14 business days

• United Kingdom & Europe: 8–14 business days

• Asia Pacific: 8–12 business days

• Rest of World: 10–16 business days

ℹ  These are estimated timeframes and are not guaranteed. Delivery times may vary due to factors outside our control such as customs clearance, carrier delays, or weather conditions.

Yes! TajStylo ships worldwide to virtually all countries. We believe that great fashion should be accessible to women everywhere, regardless of where they live. International orders are handled with the same care and attention as domestic orders.

ℹ  Some remote locations or countries with restricted postal services may not be eligible for delivery. If you are unsure whether we ship to your location, please contact us before placing your order.

We offer simple, transparent shipping pricing:

• Standard shipping: $4.99 AUD flat rate for all orders under $50 AUD.

• Free shipping: Complimentary worldwide shipping on all orders over $50 AUD — automatically applied at checkout, no coupon required.

ℹ  Shipping costs are displayed clearly at checkout before you confirm your order.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also track your order by:

• Clicking the tracking link in your shipping confirmation email.

• Visiting the carrier's website and entering your tracking number manually.

• Logging into your TajStylo account and viewing your order history.

ℹ  Please allow up to 48 hours after receiving your tracking number for the carrier's system to update with the latest tracking information.

If your tracking shows "Delivered" but you have not received your parcel, please:

• Check around your property — parcels are sometimes left at a side door, with a neighbour, or in a secure location.

• Check with other members of your household in case someone else accepted the delivery.

• Contact your local post office or delivery depot, as parcels are sometimes held there after a failed delivery attempt.

• Contact our support team if the issue is not resolved within 2 business days of the marked delivery date. We will investigate with the carrier on your behalf.

We offer a 30-day return window from the date of confirmed delivery for eligible items. Items must be unused, unwashed, and in their original condition with all tags attached. For full details on our return process, eligibility criteria, and refund procedures, please visit our Return & Refund Policy page at tajstylo.com/policies/refund-policy.

To initiate a return, please contact our customer support team within 30 days of receiving your order via email or WhatsApp. Please include your order number, the item(s) you wish to return, the reason for the return, and photos if the item is damaged or defective. Our team will review your request and provide you with a Return Merchandise Authorisation (RMA) number and return instructions.

Once we receive and inspect your returned item, we will notify you of the outcome within 2–5 business days. If your return is approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Yes, we accommodate exchanges. To exchange an item, please initiate a return for the original item following our standard return process, and then place a new order for the desired size or colour. This approach ensures the fastest turnaround and product availability. If you need assistance selecting the right size, our team is happy to help.

Each product page includes a detailed size guide with measurements in centimetres. We strongly recommend measuring yourself and comparing your measurements to the size guide before placing your order, as sizing can vary between styles and manufacturers. If you are between sizes, we generally recommend sizing up for a more comfortable fit. Our customer support team is also happy to provide personalised sizing advice — just send us a message via email or WhatsApp.

We make every effort to ensure that product photos accurately represent the items in our store. However, please note that colours may appear slightly different on screen depending on your device's display settings, screen brightness, and colour calibration. If you have questions about the exact shade or appearance of a specific item, please contact us before purchasing and we will do our best to assist.

We regularly update and restock our collections. If an item you love is currently sold out, we recommend:

• Checking back regularly as restocks happen frequently.

• Contacting us via email or WhatsApp to enquire about a specific item — we may be able to provide an estimated restock date.

• Following our social media channels for restock announcements and new arrival notifications.

If your question is not covered above, our customer support team is always happy to help. We aim to respond to all enquiries within 24 hours during business hours.

 

📧  Email:  support@tajstylo.com

💬  WhatsApp:  +61 494 639 799

🕐  Support Hours:  Monday – Friday, 9:00 AM – 5:00 PM (AEST)

 

Thank you for choosing TajStylo — we are here for you every step of the way.