Shipping Policy
Last updated: October 4, 2026 Effective for all orders placed worldwide on tajstylo.com
At TajStylo, we’re committed to delivering your dresses safely, efficiently, and affordably — wherever you are in the world. We partner with trusted shipping carriers to ensure your order reaches you in perfect condition and within the estimated timeframe.
Please read our Shipping Policy carefully before placing your order. By completing a purchase on tajstylo.com, you agree to the terms outlined below.
Where Your Order Ships From
TajStylo is an online store owned and run from Australia. We don’t keep stock in Australia: your order is packed and shipped directly from our partner fulfilment warehouses overseas and sent to you by international tracked post. That’s why standard delivery takes 7–15 business days after dispatch, and why customs rules in your country (see section 6) may apply to your parcel.
1. Order Processing Time
Once your order is placed and payment is successfully confirmed, our fulfilment team begins preparing your items immediately. Our standard order processing time is:
- Processing time: 24–48 hours on business days.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- During peak sale periods (e.g. Black Friday, Christmas, end-of-season sales), processing times may extend to 2–4 business days. We will notify you if your order is affected.
Processing time is separate from shipping/transit time. Your estimated delivery date begins after your order has been dispatched.
2. Shipping Methods & Rates
We offer three shipping options at checkout, calculated based on your order value and contents:
- Standard Shipping — $4.99 USD, 7–15 business days. Applies to all orders under $50 USD.
- Free Shipping — Orders $50 USD and up. Complimentary standard shipping (7–15 business days), no coupon required.
- Express Shipping — $20 USD per item, 4–8 business days. Available for items under 500 g each (see details below).
Shipping costs and available options are displayed at checkout based on your cart contents. If you are shopping in A$, C$, €, NZ$ or £, shipping rates are converted at the same exchange rate as product prices (for example, US$4.99 Standard Shipping is about A$7.19).
3. Estimated Delivery Timeframes
Delivery times vary depending on your location and selected shipping method. The following table provides estimated delivery timeframes from the date your order is dispatched (after processing):
| Region / Destination | Standard Shipping | Express Shipping (Eligible Items Only) |
|---|---|---|
| United States & Canada | 7–15 business days | 4–8 business days |
| Australia & New Zealand | 7–15 business days | 4–8 business days |
| United Kingdom & Europe | 7–15 business days | 4–8 business days |
| Rest of World | 7–15 business days | 4–8 business days |
Express Shipping — $20 USD per item, 4–8 business days. Available for items weighing under 500 grams each. The Express rate is $20 USD per eligible item — for example, a 2-item order (both under 500g) is $40 USD. Items weighing 500 grams or more are not eligible for Express Shipping and will ship via Standard or Free Shipping. For bulk or wholesale orders, please contact us at support@tajstylo.com.
Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control including customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.
4. Order Tracking
- You will receive a shipping confirmation email with your tracking number within 24–48 hours of your order being dispatched.
- Use your tracking number on the carrier’s website or via the tracking link provided in your email to monitor your shipment in real time.
- Please allow up to 48 hours after receiving your tracking number for the carrier’s system to update with the latest shipment information.
- If you have not received a tracking email within 3 business days of placing your order, please check your spam/junk folder first, then contact our support team.
5. Shipping Address Accuracy
- Please double-check your full name, street address, suburb/city, state/province, postcode, and country before confirming your order.
- TajStylo is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or undeliverable address provided by the customer.
- If you realise you have entered an incorrect address, please contact us immediately at support@tajstylo.com. We will do our best to update your address before dispatch, but we cannot guarantee changes can be made once an order has been processed.
- If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
6. Customs, Duties & Taxes (International Orders)
- Import Duties & Taxes: International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country’s customs authority. These charges are entirely the customer’s responsibility and are not included in our product pricing or shipping fees.
- United States: Since August 2025 the US no longer exempts low-value parcels from import duty. US orders may have duties or fees collected by the carrier before or at delivery. These are not included in our prices.
- Customs Clearance: TajStylo has no control over customs processing times. Any delays caused by customs clearance are outside our responsibility and will not be grounds for a refund of shipping costs.
- Customs Declaration: We are required by law to accurately declare the contents and value of all international shipments on customs documentation.
- Refused Packages: If a package is refused at customs and returned to us, the customer will be responsible for the original shipping cost and any return shipping fees. A refund will be issued for the product cost only.
7. Lost, Damaged, or Delayed Packages
Delayed Packages:
- If your order has not arrived within the estimated delivery window, please first check your tracking information for updates.
- If there has been no tracking update for more than 5 business days, contact our support team and we will investigate with the carrier on your behalf.
Lost Packages:
- If your package is confirmed lost by the carrier, we will arrange a replacement shipment or issue a full refund — your choice.
- Lost package claims must be submitted within 30 days of the estimated delivery date.
Damaged Packages:
- If your order arrives visibly damaged, please take photos of the packaging and the item before opening the package fully.
- Contact our support team within 7 days of delivery with your order number, photos, and a description of the damage.
- We will arrange a replacement or refund as quickly as possible.
8. Undeliverable Packages & Failed Delivery Attempts
In some cases, a package may be returned to us as undeliverable — for example, if the recipient was unavailable for delivery, the address was incorrect, the package was refused, or import duties were unpaid. If your package is returned to us, we will notify you by email. You will have the option to arrange reshipment (additional shipping costs apply) or receive a refund for the product cost only. Original shipping fees are non-refundable.
9. Order Cancellations & Modifications
- Contact us immediately at support@tajstylo.com with your order number if you need to cancel or modify an order.
- Cancellations or modifications requested within 12 hours of order placement will be accommodated where possible.
- Once an order has been dispatched, we are unable to cancel or modify it. In this case, please refer to our Return & Refund Policy.
10. Changes to This Shipping Policy
TajStylo reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping partners, pricing, or operational procedures. The most current version will always be available at tajstylo.com. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about your shipment or our Shipping Policy, our customer support team is ready to help. We aim to reply within 24 hours, Monday to Friday (AEST).
Email: support@tajstylo.com
Thank you for choosing TajStylo. We look forward to delivering your new favourite dress to your door, wherever you are in the world.