Last updated: September 30, 2026 Effective for all orders placed worldwide on tajstylo.com

At TajStylo, your satisfaction is our priority. We ship worldwide and are committed to providing high-quality dresses and a seamless shopping experience for customers across the globe. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and options.

By placing an order on tajstylo.com, you agree to the terms outlined in this policy. This policy applies to all customers worldwide, and where applicable, your local consumer protection laws may provide you with additional rights.

1. Return Window

We offer a 30-day return window from the date of confirmed delivery, regardless of your location worldwide. Returns or exchange requests submitted after 30 days from the delivery date will unfortunately not be accepted.

• The return period begins from the date your tracking information shows “Delivered”.
• We recommend inspecting your order upon receipt and contacting us promptly if there are any issues.
• For international orders, please allow adequate time for return shipping when initiating a return near the end of the 30-day window.

2. Eligibility Criteria

To qualify for a return or refund, your item must meet all of the following conditions:

• Unused & Undamaged: The item must be in its original, unused condition with no signs of wear, washing, alteration, or damage.
• Original Packaging: Items must be returned in their original packaging or equivalent protective packaging to prevent transit damage.
• Tags Intact: All original labels and tags must be attached and unremoved.
• Proof of Purchase: A valid order number or confirmation email is required.

Specific Product Eligibility:

The following items are not eligible for return unless faulty or incorrectly described:

• Items marked as Final Sale or Clearance
• Personalised or custom-printed items
• Gift cards

3. How to Initiate a Return

Step 1 — Contact Our Support Team

Within the 30-day return window, contact us via email with the following details:

• Your full name and order number
• The item(s) you wish to return
• The reason for the return
• Clear photos of the item (required for damaged or defective claims)

Step 2 — Await Approval & Instructions

Once your return request is reviewed and approved, you will receive a Return Merchandise Authorisation (RMA) number along with detailed return instructions. Please do not send items back without an approved RMA number.

Step 3 — Package & Ship Your Return

Securely pack the item in its original or protective packaging. Clearly write your RMA number on the outside of the package. Post your return to the Australian returns address we send you with your RMA, not to the sender address on your parcel (that is our overseas fulfilment warehouse). We strongly recommend using a trackable shipping service, as TajStylo is not responsible for items lost or damaged in return transit.

Step 4 — Return Shipping Costs

• Customers worldwide are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).
• In cases where TajStylo is at fault, we will reimburse reasonable return shipping costs or provide an alternative solution.
• We do not provide prepaid return labels for international orders at this time, unless the return is due to our error.
• Customers outside Australia: your return is posted internationally to Australia. Please check the postage cost before sending, as for lower-priced items it can be close to the item price.

4. Inspection & Refund Process

Upon receiving your returned item, our quality team will inspect it within 2–5 business days. You will be notified of the outcome by email.

• Approved Returns: A full refund for the item(s) will be processed to your original payment method. Please note that original shipping and handling charges are non-refundable, except where your local law requires us to refund them (see section 9).
• Processing Time: Refunds typically appear within 5–10 business days depending on your bank or payment provider.
• Currency: Refunds will be processed in the original currency of the transaction. Any exchange rate differences are outside our control.
• Rejected Returns: If the returned item does not meet our eligibility criteria, we will notify you and arrange to have the item sent back to you at your cost.

5. Exchanges

We currently process exchanges as a two-step process:

• Step 1: Initiate a return for the original item following the process above.
• Step 2: Place a new order for the desired item on tajstylo.com.

This ensures the fastest turnaround and guarantees product availability. If you need assistance selecting a replacement, our support team is happy to help.

6. Damaged, Defective, or Incorrect Items

We sincerely apologise if you receive an item that is damaged, defective, or not what you ordered. Please contact us within 7 days of delivery with:

• Your order number and full name
• A clear description of the issue
• Photos or video clearly showing the damage, defect, or incorrect item

We will prioritise your case and offer one of the following resolutions:

• A full replacement shipped to you at no additional cost
• A full refund including return shipping costs
• Store credit at your discretion

7. Non-Returnable Items

The following items cannot be returned or refunded under any circumstances (unless faulty or misrepresented):

• Gift cards
• Items marked Final Sale or Clearance
• Personalised or custom-printed items
• Items that have been used, washed, altered, or damaged after delivery

8. International Orders & Customs

• Import Duties & Taxes: International customers may be subject to import duties, taxes, and customs fees imposed by their country’s customs authority. These charges are the customer’s responsibility.
• Customs Delays: TajStylo is not responsible for delays caused by customs processing in the destination country.
• Return Customs: When returning items internationally, please mark the package as “Returned Goods” to avoid additional customs charges.

9. Your Consumer Rights

Our Return & Refund Policy is in addition to any rights you may have under your local consumer protection laws, including but not limited to:

• Australia: Australian Consumer Law (ACL) — You are entitled to a replacement, refund, or repair for major failures with products. For more information visit www.accc.gov.au.
• United Kingdom: Consumer Rights Act 2015 — You have the right to a full refund within 30 days if goods are faulty. Under the Consumer Contracts Regulations 2013 you can also cancel within 14 days of delivery for any reason, and we will refund the item and the standard delivery cost you paid.
• European Union: EU Consumer Rights Directive — You can cancel an online order within 14 days of delivery without giving a reason. We will refund the item and the standard delivery cost you paid; you pay the cost of posting the item back.
• United States: Your rights may vary by state. Please contact us if you have questions about your specific rights.

If your local consumer rights provide you with greater protections than our policy, those rights will take precedence.

10. Changes to This Policy

TajStylo reserves the right to update or modify this Return & Refund Policy at any time. The most current version will always be available at tajstylo.com.

11. Contact Us

Our customer support team is available to assist customers worldwide with any questions, return requests, or concerns. We aim to reply within 24 hours, Monday to Friday (AEST).

Email: support@tajstylo.com

We value every customer, no matter where you are in the world, and will do our best to ensure your TajStylo experience is a positive one.